Terms of use & Return Policy

Terms of Use & Return Policy

The KINBO site located at www.kinbobd.com is a copyrighted work belonging to “KINBO Bangladesh Ltd”. KINBO™ provides an online store by clicking “sign-in” and entering or otherwise using our Website or mobile applications (the “Website”), you agree to and accept these terms and conditions. You also agree to and accept our Privacy Practices, which describes how we use the information you provide to KINBO and is incorporated into these terms and conditions by reference. Please read the terms and conditions and Notice of Privacy Practices carefully as you are agreeing to be bound by them.

TOGETHER THESE TERMS AND CONDITIONS AND THE NOTICE OF PRIVACY PRACTICES CONSTITUTE YOUR SERVICE AGREEMENT (“AGREEMENT”) WITH KINBOBD.COM. THIS AGREEMENT SETS FORTH THE LEGALLY BINDING TERMS FOR YOUR USE OF OUR WEBSITE, ANY MEMBERSHIP YOU MAY ESTABLISH ON THE SITE, AND YOUR PURCHASE OR USE OF ANY PRODUCTS OR SERVICES OFFERED ON THE SITE. BY ACCESSING AND/OR USING THE WEBSITE, YOU REPRESENT AND WARRANT THAT YOU HAVE THE RIGHT, AUTHORITY, AND CAPACITY TO ENTER INTO THE AGREEMENT AND TO ABIDE BY ALL OF THE TERMS AND CONDITIONS SET FORTH HEREIN. YOU MAY NOT ACCESS OR USE THIS WEBSITE, BECOME A KINBO MEMBER, OR ACCEPT THIS AGREEMENT UNLESS YOU ARE AT LEAST 18 YEARS OLD. IF YOU DO NOT AGREE WITH ALL PROVISIONS OF THIS AGREEMENT, PLEASE DO NOT ACCESS AND/OR USE THE WEBSITE, SIGN UP FOR MEMBERSHIP, OR PURCHASE PRODUCTS OR SERVICES THROUGH THE WEBSITE.

Terms of Sale

Products and Pricing. All Products or services listed on the Website are subject to change, as is Product information, pricing, and availability. KINBO reserves the right, at any time, to modify, suspend, or discontinue any Web site feature or the sale of any Product with or without notice. You agree that KINBO will not be liable to you or to any third party for any modification, suspension, or discontinuance of any Web site feature or Product. In the event a product is listed at an incorrect price or with incorrect information, we shall have the right, prior to the acceptance of your order to decline or cancel any such orders, whether or not the order has been confirmed and/or you already paid, we will issue a refund according to the payment method you have used to pay us.

Unless otherwise noted, the strike-through price displayed for products on our Web site is based on the suggested retail price for the product provided to KINBO by the manufacturer or vendor. Certain products on our site are similar – but not identical – to products sold through other retailers. In this case, the strike-through price represents the estimated regular retail value of a comparable item of similar quality offered elsewhere. Because we sell our products over the internet nationwide, the strike-through price may or may not represent the prevailing price at any particular time or local community, and we make no promises about the reliability or accuracy of any such information.

Payment Terms. For each Product you order on the Website, you agree to pay the price applicable for the Product as of the time you submitted your order (“Product Price”), the delivery fees for the delivery service you select (“Delivery Fees”), and any applicable Taxes (defined below).

Orders. Your receipt of an order confirmation from us does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline or cancel your order (in whole or in part) for any reason. We may require additional verifications or information before accepting any order.

Modifying and Canceling Orders. If the order status displays ‘Awaiting Payment Confirmation’, you can request to cancel or change your order requesting our Customer Support. However, if your order has been shipped before we process your request, we will not be able to cancel or change the order.

Order Acceptance. Please note that there may be certain orders that we are unable to accept and must cancel. Kinbobd.com reserves the right, at sole discretion, to cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order.

Wholesale Order: An order with more than 5 Lac will be considered as wholesale order. Due to bulk quantity and various types of products, we don’t do QC of individual products for wholesale or bulk orders. Although we pack and send the goods in the most secure way, you agree to accept 5%-10% of items damaged or mismatch with your order and can’t claim compensation.

Product Types:

a) Expensive Jewellery: The products which are written on our website as “Gold”, are actually gold plated. Anything you are purchasing as Gold is actually gold plated.

b) Electronic Items: You agree and confirm that you are 100% sure regarding the specifications/model before ordering. If you are ordering any parts of any electronic device (e.g circuits, motherboards, batteries, mobile displays, mobile parts, etc) if it arrives DEAD ON ARRIVAL/BROKEN/DAMAGED, you are not eligible for a refund/repurchase.

c) Plants & Seed: Although we try to ship the plants and seeds carefully and as early as possible, but due to some unavoidable circumstances or delays in shipment, these products can be damaged while in transit. KINBO won’t take any liability in this regard. You agree to take the full risk and pay the full amount for these types of products.

d) Plastic Box & Stick: If any product with plastic is very big or has an unusual shape, it might be damaged easily. KINBO won’t take any liability for damage to this type of product.

e) Product Specifications: You are only eligible to get a refund if Product Specification doesn’t match with the items you received. Please double-check the specification and color of the product you are ordering. Sometimes our product title and product picture can show wrong information, so in such cases, you won’t be eligible for a refund.

strong>Shipping Policy

Shipping Time. any delivery dates provided by KINBO are estimates. shipping time is calculated from the date the order is in “Paid” status. Kinbo reserves the right to make deliveries in installments. Kinbo will send you an email when your order has shipped and you may review your order and shipping information by visiting KINBOBD.COM/ORDERTRACKING. You agree to wait for receiving the products unless and until we make sure if it’s lost or damaged. If the goods are lost or damaged on transit, KINBO will give you a refund.

Return Policy

At KINBO, we’re committed to you. We’re able to offer you amazing discounts because we don’t house inventory after our sales end, and therefore cannot process returns except in very limited circumstances.

All Electronic Item: You must collect the electronic product from our Office. If it’s DEAD ON ARRIVAL/BROKEN/DAMAGED) you are eligible for a full refund.

Clothes, Shoes, Bags and Fashion Accessories, following terms and conditions, apply:

1) Damaged product: Please check while you receive the product from the courier company. If it’s damaged, kindly return it back to the delivery man immediately. Accepting a damaged product will render the return policy ineffective.

2) Wrong delivery: The product delivered, doesn’t match with the order details. (e.g customer ordered size 40 shoe, we sent size 42).

3) Exchanges. We do not accept any Product Exchanges.If your case should match any of the above-mentioned categories, please take a few close-up photos of the product, attach them to an email mentioning the issue along with your order ID number and fill out the form here kinbo.com/dispute. Once you have submitted for a dispute, kindly allow our dedicated disputes team to investigate the issue and they will get back to you within 2 to 5 working days with a resolution.

The return policy is ineffective if:
1) More than 72 hours have passed from the time of receiving the product (size issue only).
2) Product colour varies due to photography, lighting sources, or your monitor setting.
3) Size difference within 1-4 CM due to measurement standards of different manufacturers.
4) Not satisfied with the quality.
5) The product has been used.

Note:
*Customers who confirm that they have received their goods are confirming that their goods arrived in good condition. Disputes will not be entertained after confirmation of order. All returned Products must be unused (e.g., not worn, washed, damaged, or altered) and returned in accordance with the instructions received from kinbo. You are solely responsible for the cost of shipping the returned Product. Unauthorised returns will not be refunded or credited to your account, and we may handle or dispose of those products as we see fit in our sole discretion.

Any other item, except Shoes, Bags, Clothes, Fashion Accessories and Electronics Item, you agree that you understand what you are ordering. If the product is not damaged/faulty, a return is not acceptable.

Indemnity

You agree to indemnify and hold KINBO, our officers, employees, agents, affiliates, subsidiaries, parents, joint ventures, successors and any other companies under common control with us harmless, including costs and attorneys’ fees, from any claim or demand made by any third party due to or arising out of (i) your use of the Web site or Products, (ii) your User Content, or (iii) your violation of this Agreement. KINBO reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of these claims. You agree not to settle any matter without the prior written consent of KINBO. KINBO will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it.

Term and Termination

Subject to this Section, this Agreement will remain in full force and effect while you use the Web site. We may (a) suspend your rights to use the Web site (as well as your KINBOBD.COM Account) or (b) terminate this Agreement, at any time for any reason at our sole discretion, including for any use of the Web site in violation of this Agreement or if we believe you are younger than 18. Upon termination of this Agreement, your KINBOBD.COM Account and right to access and use the Web site will terminate immediately. You understand that any termination of your Kinbo Account may involve deletion of any User Content you may have posted. KINBO will not have any liability whatsoever to you for any termination of this Agreement, including for termination of your KINBO Account or deletion of your User Content.

Intellectual Property

KINBO respects the intellectual property of others and asks that users of our Web site do the same. Copyright Agent:
1. your physical or electronic signature;
2. identification of the copyrighted work(s) that you claim to have been infringed;
3. identification of the material on our services that you claim is infringing and that you request us to remove;
4. sufficient information to permit us to locate such material;
5. your address, telephone number, and e-mail address;
6. a statement that you have a good faith belief that use of the objectionable material is not authorized by the copyright owner, its agent, or under the law; and
7. a statement that the information in the notification is accurate, and under penalty of perjury, that you are either the owner of the copyright that has allegedly been infringed or that you are authorized to act on behalf of the copyright owner.

Offers, Promotions and Customer Credits

KINBO may from time to time and in its sole discretion make available special offers and promotions to its members, including offers and promotions that provide an opportunity for members to receive store credits, coupons, prizes, or benefits, (for example, referral credits issued to customers for referring others to KINBO). Any such offers and promotions will expire on the dates specified in the offer or promotion. Credits, coupons, prizes, or benefits shall specify the terms that apply to their use and redemption and those terms shall apply. Credits, coupons, prizes, and benefits may not be combined with any other offers or promotions. We reserve the right at any time with our discretion, and without prior notice, to discontinue any offer or promotion or to add or change offer and promotion terms or conditions, including changing expiration periods or credit values for existing or future credits. Referral credits cannot accrue until or unless the referred customer completes a purchase on the Web site and all other conditions of the relevant promotion have been met.

Credits are only for use on Products available for purchase on the Web Site and may not be used for the purchase of gift cards or services. Credits are promotional in nature without any exchange of money or value from you. Credits are not transferable to other accounts and as such, credits do not constitute property and you do not have a vested property right or interest in the credits.

KINBO reserves the right to suspend or terminate the account of any user it believes is engaged in fraudulent, illegal, or inappropriate conduct in relation to any offers or promotions, including without limitation, using multiple user accounts or email addresses to meet promotion or offer requirements, using false names, impersonating others, or engaging in any other fraudulent or misleading conduct. You agree to forfeit any credits, coupons, prizes, or benefits as a result of any fraudulent, illegal, or inappropriate conduct. KINBO reserves the right to void any such credits, coupons, prizes or benefits granted if it suspects that these were derived in a fraudulent manner, a manner that violates this Agreement or the terms of the offer or promotion, or in a manner otherwise not intended by KINBO. In addition, any fraudulent, illegal, or inappropriate conduct in relation to any offers or promotions, may subject you to liability for civil and/or criminal penalties under applicable law. If KINBO terminates your account, for any reason, any credit balances in your account will be cancelled, except as prohibited by law. Account balances are determined by KINBO and such determination is final.

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